Last weekend I had the opportunity to have an otherwise tedious experience transformed into sheer delight. It was early Sunday morning, a time that I would usually spend pampering myself, yet for the second consecutive weekend, I found myself attending church service, in order to accommodate the evening’s social activities.
The deacon was in full flight from the time he entered the sanctuary. What really peaked my amusement and sent me into reflective mode, was his reference to “Street Angels”, those individuals who when in the public eye do good deeds, say the right things, make the right moves. As he spoke, it was like watching a movie, as the images of several individuals flashed across the screen of my mind. The deacon continued, these same individuals, when at home, are quite the opposite. The exemplary behaviours they display in public regress so far as to be deemed absent.
My reflections led me to Customer Relationship Management.
Is your organisation fraught with “Street Angels”? Individuals who receive accolades from external clients for their service, but within the organisation are perceived as self serving and lacking in team spirit? Are you yourself a “Street Angel”? How does that impact organisation performance?
As the year draws to an end, take Time Out …….. the intentional cessation of an incomplete task, to reflect on what you could do in 2012 to transform yourself, your team and your organisation into “Perpetual Angels”
Judy Joseph Mc Sween is the Business Intuitive/CEO of Meredith Mc Sween International – using Untapped Knowledge to facilitate internal transformation in individuals, teams and organisations. Contact Judy for information on her “Time Out Corporate Interventions” Email firstname.lastname@example.org or call 684 9827